Legal process

Data Deletion

Version: 1.0 · Effective date: 23 September 2026 · Last updated: 23 September 2026

Atuule Marketing Agency Limited provides multi-tenant business software and isolated digital workspaces for independent organisations. Tenants retain ownership or lawful control of the data and content they submit. This page explains the approved channel for requesting export or deletion of personal data and authorised tenant-controlled data.

1. Scope and requests

An individual may request action concerning data associated with their account or direct interaction with Atuule. A tenant normally controls business, customer, member, employee, contact, and correspondence data in its workspace, so Atuule may route those requests to the tenant or require tenant authorisation. Access to one workspace never authorises access to, export from, or deletion in another workspace.

Requests may cover an Atuule account and profile; personal data Atuule controls; WhatsApp Cloud API or Telegram-linked data held by Atuule; Njavwa prompts, uploaded context, conversations, and outputs where supported; marketing consent and communications; or an authorised tenant workspace closure.

2. Export before deletion

Where supported, an authorised tenant administrator may request or complete an export before workspace closure. Availability, format, scope, and timing may depend on plan terms, enabled features, technical limits, identity and authority checks, security requirements, provider limits, and legal holds. An export never gives one tenant another tenant’s data.

3. How to submit a request

  1. Email privacy@atuule.com from the address linked to your Atuule account or authorised workspace role.
  2. Use the subject line: Data Deletion Request.
  3. Identify the relevant account, workspace, WhatsApp number, Telegram handle, or other identifier without sending passwords or authentication secrets.
  4. State whether you request access, export, correction, account deletion, selected data deletion, or workspace closure, and describe your authority where relevant.

4. Verification and processing

Atuule verifies identity, tenant authority, scope, and control of the relevant data. Approved requests are recorded, assessed for retention duties and legal holds, exported where supported and requested, then eligible data is deleted, anonymised, restricted, or returned from active systems. Completion and any remaining lawful retention or provider dependency are recorded. Access remains limited to authorised service, support, security, compliance, or legal purposes.

5. Retention, backups, and providers

Some records may remain for applicable legal, tax, accounting, fraud prevention, security, audit, dispute, contractual, or regulatory purposes, to protect another person’s rights, or while a legal hold applies. Retained data is minimised and access-controlled. Backups remain until secure rotation or expiry and are not restored for ordinary use. No single fixed retention period applies to every category.

WhatsApp, Meta, Telegram, email, SMS, payment, authentication, hosting, analytics, AI, and other providers may hold data under their own terms and schedules. Atuule sends authorised instructions where required and supported, but an Atuule request does not automatically delete data held independently by a tenant or third-party account.

6. Timing and contact

Atuule’s current operational target is to acknowledge requests within seven calendar days and complete eligible deletion steps within 30 calendar days. More time may be required for verification, complex workspace data, providers, backups, disputes, legal holds, or another lawful reason. These targets remain subject to any mandatory period under applicable law.

Privacy requests: privacy@atuule.com. Atuule Marketing Agency Limited, Chitongo Market, Choma–Namwala Road, Namwala, Zambia; P.O. Box 004, Namwala, Zambia; +260 968 373 423.

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